QS-2000

This product consists of the thicket dispenser that is equipped with display with Windows or Android OS.  Customers can receive turn tickets for different queuing through the scenarios on display of the ticket dispenser that can be assigned to various tasks such as receiving and paying facilities, Opening accounts, or other processes.

In PC-Based option the operation of queue management is done by the management software installed on the central computer and all components of the system such as ticket dispenser machine have been connected to the central computer by a communication network and exchange information.

In Non PC-Based option the duty of the queue management operation has been done by a microcontroller system that is replaced instead of the computer, and all the components of the system have been connected to this controller and exchange the information.

Ticket Dispenser With Keypad

General Features:

High-speed 80 mm thermal printers and automatic cutting

With display for different queuing scenarios

Horizontal rail for easier printer movement on the device

Audio alert for termination of paper roll

Ability to add a camera to record photos of the customers

Ability to add card reader for VIP clients

Ability to add a keyboard to enter the tracking code (impersonal queuing via SMS)

Power: 220VAC, 180W

Dimension: 520mm x 390 mm x 119 mm

Communication: TCP/IP

I/O Ports: Power and Network

Body Material: Iron

Display Screen of The Counter

These screens are installed in order to display the service status of each counter and the number called at the site. In different types of 7 Segment or dot matrix, they can be installed in the form of desktop, ceiling, wall and etc.

Dot Matrix

In two sizes of 32×16 and 40×16 (bright points of each row x bright points of each column)

In two monochrome (red or green) and tricolors with very bright light

Ability to display English and other language and versatile advertising scripts with beautiful fonts

Ability to choose the frame color appropriate to the decoration

High strength and easy to install steel fittings

Enough space to insert the counter number on top of the display screen

Ability to reverse script by rotating the display screen

Beautiful and stable frame with the ability to rotate at various angles

Ability to design customized frames

7-Segment

In two monochrome (red or green) and tricolors with very bright light

Ability to display English Numbers and “OFF” for closed counters.

Ability to choose the frame color appropriate to the decoration

High strength and easy to install steel fittings

Enough space to insert the counter number on top of the display screen

Beautiful and stable frame with the ability to rotate at various angles

Ability to design customized frames

User Keyboard

Counter man uses this keyboard for call the number of clients.

We can offer the user keyboard as a software on the existing user’s PC.

Hardware

In types of 5 keys or 17 keys with polycarbonate covers.

LCD or 7 Segment display to display required information

The ability to call customers – recall and referral to other counters

Software

It includes all hardware features of the keyboard and is installed as a software panel on the user’s system of each counter.

Central Display Screen

This display screen is designed to display the latest called numbers, date, time, and versatile advertising scripts in the customers’ waiting room, and are in two forms of hardware in various designs and models appropriate to the environment’s decoration and graphic screen design (in accordance with the customer request) and can be displayed on LCD and LED TVs of customers.

DOT MATRIX

In one to five rows, each row is in sizes of 16 x 64

In types of monochrome and tricolors with very bright light

Ability to display customer number and counter number

Ability to display versatile advertising scripts in English and other language with beautiful fonts

Ability to display the date, time and days of the week

Ability to insert customer logo with different colors on the screen

Plexiglas or steel frame

LCD TV

Ability to display customer number and counter number

Ability to display versatile advertising scripts in English and other language with beautiful fonts

Ability to display the date, time, and days of the week in accordance with the specific graphic design of the customer

Ability to display advertising videos

Management Software

General Features:

Ability to install the software on different operating systems

High memory capacity for software operation is not necessary

installation of other software is not needed to install software

Ability to work simultaneously with various software

Automatic data retrieval in case of power outage

Arbitrary background music play at any time

Ability to call customer numbers in languages

Ability to connect to comprehensive reporting software (centralized monitoring)

Software Features on The Performance of

The Counters Management Software

Display the performance status of the counters graphically

Define the priority of calling customers from different queues for each counter to 6 levels

Ability to define the number of calls of each priority for each counter

Define a password for each counter

Ability to full report on the counter performance

Total performance time of the counter per day

Total resting time of the counter per day

The average service time of each counter to customers per day

Number of customers per counter per day

Software Features on The Performance of The Central Display Management Software

Ability to display versatile advertising scripts in English or other languages on screens

Display advertising teasers on the LCD and to not interfere with the display of the supervisor’s monitor

Ability to display versatile advertising scripts with the possibility of speed adjustment Software features on the different queues

Ability to define multi-level queues with a separate level

Ability to report on the status of different queues, such as the average customer waiting time on a daily basis

Ability to define the start and the end number of each queue per day

Ability to define the start and the end hours of queuing of each queue

Ability to enable and disable of each queue at any time

Centralized Reporting Software

Reporting of mean processing time, the mean time of daily rest time of reach counter, the mean of customer waiting time and number of customers per day in the province, city, branch and counter.

The comparison of mean time of processing and rest time at the city and province.

Reporting information of issued tickets by date and branches.

Observing the current state of the branches including connection and non-connection to the network and the status of the activity of the counter.

Ability to record the reason of the closures of the branches and view the records

observing the customer’s circulation from one counter to another during transferring.

Posting the advertisement on the ticket, the subtitle of the LCD, the counter’s panel and the central panel, separated by branch and the ability to define calendar for applying automatic advertise

Define users with provincial access and limit them via the system only in provinces and authorized branches.

Communication Protocol

Wireless Connection (WiFi

In this protocol, the main computer is connected to the whole system via a (Wi-Fi) Access Point network interface, which has a WIFI client- server and communicates with the whole system execution and performs control and queue management functions.
The ticket issuing machines, central displays, and all keyboards have been used by wireless modems. usually, installation and setting up of the system is much easier, and in long distances, using it is much more effective.
It is notable that the network is under the standard of WIFI and TCP / IP protocol and will not have any negative impact on the wireless devices in place.

Separated Network (RS485) 

This type is this system implementation that uses a dedicated cable network. This network can be implemented in Star, Bus or hybrid topologies, as needed. One of the most important benefits of this layout is the high reliability and the in effectivity or impact of the queuing system on the local or wireless network.

Local Area Network (LAN) 

We can use from the existing Local Area Network in the organization for communication between the equipment of this system together.

In this layout, the user key is provided by the software to the user. A large part of the cabling of the system is eliminated, and as a result, installation and operation of the system is possible in a shorter time.

The data exchange protocol in this method is TCP / IP standard.